DECK:https://docs.google.com/presentation/d/1nrrKbc3e5Pbd70FcVP7SBhqTIcUGzpZAxUdnsE6DFlY/edit?usp=sharing
We live in the Information Surveillance Economy and we can’t help it. With data privacy taking a backseat, we recognize that we benefit from digital services that surround us – to be more productive, to be connected to our friends and family, to research or quickly get a quick rundown of today’s news.
I have scoped out my own interaction with digital services through the lens of a day’s task and I got anxious and could not get over how each move I make is like a “Walk in the Data Cloud” except it really doesn’t feel nice when you realize its negative effects. As a kid who grew up in the 90’s, I definitely know of an alternate universe where I can live without having to worry about my privacy. There are mutual benefits to this constant exchange between data consumers and purchasers until we reach what David Brin refers to as a future of Algo-cracy where it’s ok until data is being used against us, in his book The Transparent Society.
I have summarized my thoughts and goals in this Empathy Map.
I did an investigation of what I currently do in a day as it relates to my digital footprint and documented it on this User Journey Map.
Creatively thinking about solutions that would align with my goals, I used the handy How Might We method:
HMW – Create a Data Gatekeeper bot assistant?
HMW – Think about an automated tracking solution?
HMW – Track my data online and when it gets overwhelming, can I go through a data cleanse process?
In the end I went with the DATA CLEANSING KIT idea. You can read through the service design process on Service Design Blueprint.
Happy Path Journeys 
Very cool Krizia, and definitely timeline. I dig your graphics and your process breakdown. Mozilla + Tactical Tech built a set of notecards (https://tacticaltech.org/news/data-detox-kit/) called “data detox kits”, I’ll try to bring them to class sometime to flesh the concept, they also host an exhibition called The Glass Room (https://theglassroom.org/) that featured artists on the topic, and let folks go to the “detox bar” to learn more about the privacy and security of their devices. They now have an online version too (https://datadetox.myshadow.org/detox). It might be useful to also scheme about how you could partner that kind of workshops and in-person interventions with the online material and dashboard you describe! Looking forward to chatting about it in class. The blend of physical products and online materials is a nice one to negotiate with multiple options for users in this kind of project. Great work.
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I’m so close! These references are so encouraging! I can’t wait to see the notecards and I’m really motivated to keep working on this topic!
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https://docs.google.com/presentation/d/1nrrKbc3e5Pbd70FcVP7SBhqTIcUGzpZAxUdnsE6DFlY/edit?usp=sharing
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Thanks for your effort and thoughtfulness on this project.
It was great to see the manifestation of your service touch point with the data detox kit you built. You should post photos here!
I would like to see maybe a day-in-a-life of someone (e.g. you) of how your life might change given your service proposal. If you decide to take the idea further, it could be interesting to see how your idea might built on the datadetox.myshadow.org/detox project and others in a similar vein.
A note:
Your journey map is functional, but it can often help to have images of real people (e.g. you) or sketches of what those scenarios look like to make it more relatable. Service designs can often look really peachy in a hyper rendered world, so seeing real images of real moments can be helpful.
Great work!
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Very cool! Here’s a few more on further discussion with Joey over the weekend, feel free to resolve this comment if you’d rather it not be on your thread.
https://blog.mozilla.org/internetcitizen/2017/11/08/data-detox/
https://datadetox.myshadow.org/detox
It was great to see the manifestation of your service touch point with the data detox kit you built in calss. You should post photos here!
I would like to see maybe a day-in-a-life of someone (e.g. you) of how your life might change given your service proposal. If you decide to take the idea further, it could be interesting to see how your idea might built on the datadetox.myshadow.org/detox project and others in a similar vein.
A note:
Your journey map is functional, but it can often help to have images of real people (e.g. you) or sketches of what those scenarios look like to make it more relatable. Service designs can often look really peachy in a hyper rendered world, so seeing real images of real moments can be helpful.
Resources to share:
We mentioned some of the Data Protection Adjustments in Europe (with GDPR upcoming) and that might be an interesting way to frame and adjust the project moving forward, as it pertains to how people’s data can be shared or can’t (across governments, applications, agencies, borders…) There are numerous guides but this one is pretty comprehensive, and we mentioned this in the context of not being able to pay without a credit card, or only logging in to apps with fbook oauth — this might enhance/hinder some of the detox potential of your users, depending on your target demographic : https://www.twobirds.com/en/hot-topics/general-data-protection-regulation/download-guide-by-chapter-topic. Here’s also a good resource from Francis Tseng, who we mentioned in class: https://www.are.na/block/1835701
Great work!
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